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SENSHUKAI CO.,LTD. (hereinafter referred to as “the Company”) has, since establishment, provided products and services which customers can use with peace of mind, and developed its business to gain the trust of each and every customer, based on the company motto “The reason for the existence of the Company is to contribute to society, and the Company will only thrive through adherence to this truth”. In recent years, information processing technology has developed dramatically, enabling the easy and rapid processing of large amounts of data. However, as incidents such as the leakage of personal information have occurred, the safe and correct management of the handling of personal information has become essential. The Company complies with the Act on the Protection of Personal Information, and has formulated a SENSHUKAI Privacy Policy to further recognize the importance of customers’ personal information, and strives to continually improve personal information management and maintenance.

SENSHUKAI Privacy Policy

1.Compliance with laws and standards

The Company will comply with the applicable laws, government policies and other standards concerning personal information protection, and will endeavor to protect personal information collected.

2.Personal information collection, usage and provision

As a corporation conducting mail order business and corporate activities, the Company will clearly specify the purpose of use of personal information collected, and will collect, use and provide the appropriate personal information in a fair and proper manner, within the scope necessary to achieve that purpose. The Company will not handle personal information in any way which exceeds the scope necessary to achieve the specified purpose (hereinafter referred to as “usage for purposes other than those stated”), and will take measures to prevent usage for purposes other than those stated.

3.Personal information management

As a corporation conducting mail order business and corporate activities, the Company will clearly specify the purpose of use of personal information collected, and will collect, use and provide the appropriate personal information in a fair and proper manner, within the scope necessary to achieve that purpose. The Company will not handle personal information in any way which exceeds the scope necessary to achieve the specified purpose (hereinafter referred to as “usage for purposes other than those stated”), and will take measures to prevent usage for purposes other than those stated.

4.Personal information entrustment to external parties

When entrusting the handling of personal information to a third party, the Company will prohibit the leakage of personal information or usage for purposes other than those stated through a legally binding contract, and will conduct strict supervision and guidance.

5.Personal information disclosure, revision and suspension of use

The company will respond appropriately to requests, inquiries, complaints or consultation from customers regarding the disclosure, revision or suspension of use of their personal information.

6.Personal information internal management system

The Company will establish and make continual improvements to its personal information protection internal management system.

Created: June 28, 2005
Revised: August 20, 2012
Hiroyuki Hoshino
President and Representative Director
SENSHUKAI CO.,LTD.

Handling of customers’ personal information

1.Purpose of use of personal information
SENSHUKAI CO.,LTD... (hereinafter referred to as “the Company”) will use customers’ identifying information, including name, address, telephone number, date of birth, email address, and information regarding transactions between the customer and the Company for the following purposes:
  • 1.To send products, catalogs and direct mail from the Company and group companies, and to provide user support related to products, and information about new products and services.
  • 2.To provide information related to the mail order business activities of the Company or group companies, to inform customers of stores and events, to conduct questionnaire surveys, and to provide other information on special deals related to lifestyle.
  • 3.To provide information related to catalogs, direct mail , free samples , products and services from corporations the Company deems appropriate.
  • 4.To conduct point exchange services, such as Belle Maison points, with collaborating companies.
  • 5.For credit management, recovery management and claim management related to transactions with the Company or group companies.
  • 6.To fulfil received orders and shipment services outsourced to the Company.
  • 7.To respond to inquiries from customers.
  • 8.In the event that the Company uses information for purposes other than those stated in the clauses 1-7 above, the customer will be informed of the purpose of use individually.
2.Personal information provision

The Company or group companies will not provide or disclose any personal information of customers to third parties, except in the following cases:

  • 1.When required to do so by law.
  • 2.When the prior approval and agreement of the customer has been received.
  • 3.When disclosure is deemed necessary for the common good, such as to protect the life, physical well-being, or assets of the customer or a third party, or in the interest of the customer.
  • 4.In the event that the Company or group companies transfer personal information to a third party for the continuation of business due to mergers, separations, or transferal of operations.
3.Sharing of personal information

The Company may share personal information collected from applications by Internet, telephone, postcard and fax, etc., and from websites and email, with group companies.

  • 1.The items of personal information shared and the purpose of use shall comply with paragraph “1. Purpose of use of personal information.”
  • 2.The information will only be shared with group companies.
  • 3.The Company shall be responsible for the sharing of information.

*For information on group companies, please see http://www.senshukai.co.jp/main/top/en/com_info.htm

4.Entrustment of personal information

The Company or group companies may entrust personal information collected from customers to outsourcing companies who have signed a legally binding contract regarding personal information protection. The handling of personal information will only be entrusted within the scope necessary to achieve the purpose of use specified to the customer.

5.Personal information disclosure, revision and suspension of use, etc.
  • 1.The Company will disclose the personal information of the customer should the customer, or a proxy determined by the customer, request so. However, information will not be disclosed in the following circumstances:
    • 1)In cases in which disclosure is likely to cause harm to the rights or interests of the customer or a third party.
    • 2)When disclosure is likely to seriously impede the business operations of the Company or group companies.
    • 3)When such disclosure is likely to violate any other laws.
  • 2.Any mistakes in the personal information disclosed to the customer will be corrected without delay.
  • 3.Should the customer, or a proxy appointed by the customer, request suspension of use of personal information, the Company and group companies will suspend use without delay.
  • 4.The customer may be charged a processing fee when making requests for disclosure.
  • 5.When the customer makes a request for disclosure, a copy of the customer’s official identification (driver’s license, insurance card, passport, certificate of residence, etc.) is required.
*Please contact the Personal Information Customer Service Center for consultation or disclosure procedures.
6.Handling of personal information, including credit card information

The purpose of use of customers’ credit card information (card holder’s name, card number and expiry date), the information collector, the entity to which the information is provided, and the retention period are as follows:

1.Purpose of use
To settle the costs of purchased products or services, and to display as a payment method for purchases made after the customer has registered the credit card information.
2.Information collector
SENSHUKAI CO.,LTD.
3.Entity to which the information is provided
The issuing company of the credit card used during the transaction.
4.Retention period
Until the Company deletes the credit card information at the request of the customer. Notwithstanding the previous sentence, the Company may delete credit card information due to certain circumstances.
7.Particulars regarding personal information subject to disclosure
1.Company name:
SENSHUKAI CO.,LTD.
2.Chief Privacy Officer
・Representative: Customer Service Center Director
・Contact: Personal Information Customer Service Center
3.Purpose of use of all personal information subject to disclosure:
As stated in paragraph 1 expect clause 6.
4.Contact for complaints regarding the handling of personal information subject to disclosure:
Personal Information Customer Service Center
5.Disclosure procedures
As stated in the preceding paragraph 5.
8.Others

Some pages of this website use technologies, called by Cookie, web beacons (also known as clear GIFs), and others. These technologies record access information(associated with access date , pages, and browser type etc) as access-log, usually they are not including personally identifiable information.
We use these access logs for use situation of this site as stastics and analysis and pursuing the cause If you encountered any problems. We use these logs and personal information registerd for improving our products and service with in the purpose of use of personal information.

*Customers provide personal information of their own accord. However, should a customer choose not to provide information, the customer may not be able to receive products, catalogs or direct mail, or use other services, such as point collection.

*Telephone orders or inquiries from customers may be recorded for the purpose of improving call response quality and to grasp accurate details.

Personal Information Customer Service Center

Telephone: 0120-585-199 (Free dial)
Fax: 0120-584-199 (Free dial)
Email:info-protection@SENSHUKAI.co.jp
Reception hours: 9:00am - 5:00pm (Monday to Friday only)
*Closed on Saturdays, Sundays and National Holidays

Officer responsible for personal information

Chief Privacy Officer, SENSHUKAI CO.,LTD.